OUR COMMITMENT TO PRIVACY
The HOME TEAM CORP. ("HOME TEAM®"), which encompasses Van Dolder’s Custom Exteriors, values its customers and respects their privacy.
By using the www.vandolders.com website, you agree to the terms and conditions of HOME TEAM®'s Policy.
We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
- What kind of information does the HOME TEAM® collect?
- Internet Advertising
- Tracer Tags and Web Beacons
- Social Media
- For what purposes does the HOME TEAM® collect my information?
- Does the HOME TEAM® share my information with third parties?
- How can I exercise my choices about receiving promotional communications?
- How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this Policy and the HOME TEAM® privacy practices?
- How long is personal information retained?
- How is personal information secured?
- Mobile Privacy
- Changes to the Policy
WHAT KIND OF INFORMATION DOES THE HOME TEAM® COLLECT?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by visiting www.vandolders.com and searching for a product, submitting a request for an estimate, submitting an order for a product, interacting with us by phone, e-mail, or through our websites, mobile optimized websites, mobile applications or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from our present and future affiliates, divisions, or banners such as Herman’s Home Team and Balm Beach Home Team House of Glass (collectively, "HOME TEAM® Affiliates").
When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.
The HOME TEAM® does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use the HOME TEAM®'s website or provide the HOME TEAM® with any personal information.
TRACER TAGS AND WEB BEACONS
Our Websites may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Websites. These tracer tags are used to help us optimize and tailor our Websites for you and other future visitors to our Websites.
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Websites and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
FOR WHAT PURPOSES DOES THE HOME TEAM® COLLECT MY INFORMATION?
The HOME TEAM® may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) maintain contact with you and provide you with ongoing personalized service; (iii) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (iv) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
DOES THE HOME TEAM® SHARE MY INFORMATION WITH THIRD PARTIES?
If you visit or purchase products on the www.vandolders.com website, participate in a contest, survey, promotion or special offer, or shop at Van Dolder’s Custom Exteriors or any HOME TEAM® Affiliate, we may share your personal information with that HOME TEAM® Affiliate, so that it can communicate with you (whether by e-mail, post or SMS text messages, or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
Your personal information may be maintained and processed by our affiliates and other third party service providers in the US, Canada, or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
We do not sell or rent your personal information to non-affiliated third parties. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of the HOME TEAM® and the HOME TEAM® Affiliates.
HOW CAN I EXERCISE MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other HOME TEAM® Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by using one of the following methods: (i) call us at 1-800-530-0735, (ii) email us at firstname.lastname@example.org, or, (iii) if you have received an email, you can follow the opt-out or “unsubscribe” instructions provided in your email.
Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your request, during which period you may continue to receive communications from the HOME TEAM® or other HOME TEAM® Affiliates.
HOW CAN I ACCESS OR CHANGE MY PERSONAL INFORMATION, WITHDRAW MY CONSENT, OR MAKE INQUIRIES/COMPLAINTS IN RELATION TO THIS POLICY AND THE HOME TEAM®'S PRIVACY PRACTICES?
The HOME TEAM® will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to/and or correct your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and the HOME TEAM®'s privacy practices, please contact our advertising agency by writing at:
Avenue A Advertising
P.O. Box 1010
Owen Sound, ON
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our advertising agency as provided above.
HOW LONG IS PERSONAL INFORMATION RETAINED?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
HOW IS PERSONAL INFORMATION SECURED?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used.
When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. The HOME TEAM® and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. The HOME TEAM® will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.
CHANGES TO THE POLICY
This Privacy Notice may be updated periodically to reflect changes to our personal information practices. We strongly encourage you to please refer to this Privacy Statement often for the latest information about our personal information practices.
Following such changes, your continued use of the www.vandolders.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.vandolders.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.